Shipping Policy

At Vastra By Neha Monga, we carefully prepare and pack each order because our women's Chikankari products are handmade. This policy explains our order processing, shipping, delivery, and tracking practices.

1. Shipping Locations

We currently ship:

• Within India
• Internationally

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any such charges are generally the customer's responsibility unless otherwise stated at checkout.

2. Order Processing Time

Because our Chikankari products are handmade, orders generally require 4–5 days for processing before shipment.

Processing time includes preparing, checking, packing, and dispatching your order.

During periods of high order volume, festivals, holidays, or circumstances beyond our control, processing may take longer. If there is a significant delay, we will try to keep you informed.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 5–7 days.

Please note that delivery times are estimates and may vary depending on:

• Delivery location
• Courier service
• Weather conditions
• Public holidays
• Operational delays
• Customs clearance for international orders
• Other circumstances outside our control

The estimated delivery time does not include the 4–5 day order processing period.

4. Shipping Charges

We currently offer free shipping on our orders.

For international orders, customs duties, import taxes, or other destination-country charges may apply and may be payable by the customer.

5. Courier Partners

Depending on the destination and availability, we may ship orders through courier partners including:

• Tirupathi
• DTDC
• Shadowfax
• Blue Dart
• Delhivery

We may select the courier partner based on the delivery location and operational requirements.

6. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

You may receive:

• A tracking number
• A tracking link
• Shipping or dispatch updates

Please allow some time after dispatch for the tracking information to become active in the courier's system.

7. Delivery Address

Please make sure that your shipping address, phone number, email address, and other order information are accurate and complete before placing your order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible through WhatsApp at +91 7991255595.

We will try to assist you, but changes may not be possible once the order has been processed or shipped.

8. Delayed or Lost Shipments

Delivery times provided by us are estimates and are not guaranteed.

We are not responsible for delays caused by courier partners, weather, natural events, customs processing, public holidays, strikes, incorrect address information, or other circumstances beyond our reasonable control.

If your tracking information indicates that your package has been delayed, please contact us so that we can assist you in communicating with the courier.

9. International Shipping

For international orders, delivery times may vary depending on the destination and customs procedures.

International shipments may be subject to:

• Customs duties
• Import taxes
• Local taxes
• Customs clearance fees
• Other charges imposed by the destination country

These charges are generally the responsibility of the customer.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

10. Damaged Packages

Please inspect your package carefully when you receive it.

If your order arrives damaged, defective, incorrect, or with a product missing, please contact us within 7 days of delivery.

For eligible damage or missing-product claims, an unboxing video is mandatory.

Please retain the original packaging, shipping label, and product until the issue has been reviewed by our team.

Eligible exchange requests are handled according to our Return & Exchange Policy.

11. Contact Us

If you have questions about shipping or delivery, please contact us:

Vastra By Neha Monga
Business: G N Enterprises
GSTIN: 09DXFPM5022M1Z5
Business Address: MD 82, Sector D, Lucknow – 226012, Uttar Pradesh, India
Email: vastrabynehamonga@gmail.com
WhatsApp: +91 7991255595
Support Hours: Monday–Friday, 10:00 AM–5:00 PM

Website: vastrabynehamonga.com