Privacy Policy

Vastra By Neha Monga (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).

Vastra By Neha Monga is a sole proprietorship operated by G N Enterprises, registered in Uttar Pradesh, India. Our website is hosted and powered by Shopify.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following information:

• Contact details including your name, billing address, shipping address, phone number, and email address.
• Payment and financial information including payment method, transaction details, payment confirmation, and information necessary to process your payment through our payment providers.
• Account information including information associated with your customer account and preferences.
• Order and transaction information including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
• Communications with us including information you provide when contacting us through email, WhatsApp, or customer support.
• Device information including information about your device, browser, network connection, IP address, and other technical identifiers.
• Usage information including information about how and when you interact with or navigate our website.

These categories are consistent with the information types described in the provided Shopify-based template.

Personal Information Sources

We may collect personal information from:

• Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information.
• Automatically through our Services, including through cookies and similar technologies when you browse our website.
• From our service providers, including Shopify, payment processors, analytics providers, and shipping or fulfillment providers.
• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

• Process and fulfill your orders.
• Process payments.
• Arrange delivery and shipping.
• Provide order tracking and updates.
• Process eligible exchanges or refunds.
• Maintain your customer account.
• Respond to customer support requests.
• Remember your preferences.
• Improve our website, products, and shopping experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law and in accordance with your preferences, we may use your information to send promotional communications or show you advertisements relating to our products and services.

You may opt out of promotional communications at any time using the unsubscribe option in promotional emails or by contacting us.

Security and Fraud Prevention

We may use personal information to:

• Help maintain the security of our website and Services.
• Detect and prevent fraudulent or unauthorized transactions.
• Investigate potentially illegal or harmful activity.
• Protect our customers, business, and Services.

Communicating With You

We may use your information to communicate with you regarding:

• Your orders.
• Payments.
• Shipping and delivery.
• Exchanges or refunds.
• Customer service inquiries.
• Changes to our Services or policies.

Legal and Regulatory Reasons

We may process or disclose information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, or to establish, exercise, or defend our legal rights.

These purposes follow the general categories contained in the supplied template.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for legitimate business purposes, including:

• Shopify and service providers that help us operate our store, process payments, provide customer support, analyze website activity, store information, and fulfill or ship orders.
• Payment providers, including Razorpay, to process payments and related transactions.
• Shipping and delivery partners, including Tirupathi, DTDC, Shadowfax, Blue Dart, and Delhivery, where necessary to fulfill and deliver your orders.
• Marketing and technology providers, where applicable and permitted by law.
• Third parties when you direct or authorize us to share information.
• Government authorities, regulators, or legal advisers when disclosure is required or permitted by applicable law.
• Other parties where necessary to protect our rights, customers, Services, or business.

The supplied template similarly provides for disclosure to Shopify, payment processors, analytics, customer support, fulfillment and shipping providers, marketing partners, and other authorized third parties.

Relationship With Shopify

Our Services are hosted by Shopify, which provides the technology used to operate our online store.

Information you submit through our website may be processed by Shopify and other service providers in order to operate, secure, and improve the Services.

Shopify may also process information in accordance with its own privacy policies and applicable legal requirements.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or other services.

If you follow a link to a third-party website, we recommend reviewing that website's privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

Children's Data

Our Services are not intended to be used by children who are not legally permitted to use such services under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details provided below so that we can review the matter and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

We retain personal information for as long as reasonably necessary to:

• Provide our Services.
• Fulfill orders and provide customer support.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements and policies.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Right to Access — You may request information about the personal information we hold about you.
• Right to Correction — You may request correction of inaccurate or incomplete personal information.
• Right to Deletion — You may request deletion of your personal information where permitted by law.
• Right to Data Portability — Where applicable, you may request a copy of certain personal information in a usable format.
• Marketing Preferences — You may opt out of promotional communications at any time.

Some rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have a concern or complaint about how we collect, use, or process your personal information, please contact us using the contact information below.

We will review your concern and respond as appropriate and as required by applicable law.

International Transfers

Because we use Shopify and certain third-party service providers, your personal information may be processed, stored, or transferred outside India.

Where required by applicable law, we will take appropriate steps concerning such transfers and the protection of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on our website.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to make a privacy-related request, please contact us:

Vastra By Neha Monga
Business: G N Enterprises
GSTIN: 09DXFPM5022M1Z5
Email: vastrabynehamonga@gmail.com
WhatsApp: +91 7991255595
Support Hours: Monday–Friday, 10:00 AM–5:00 PM
Jurisdiction: Lucknow, Uttar Pradesh, India

This policy follows the structure and core sections of the template you provided, while adapting the content to Vastra By Neha Monga, your Shopify store, Razorpay payments, and your stated business practices.