Return & Exchange Policy

At Vastra By Neha Monga, we carefully inspect and prepare our handmade Chikankari products before shipping them to you. Because our products are handmade, we offer exchanges only in cases of damage or missing products.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order if:

• The product is damaged or defective when received.
• You have received the wrong product.
• Any product or item from your order is missing.
• The product is unused and in the same condition in which you received it.
• The product has its original tags and packaging, where applicable.
• You provide a valid proof of purchase.

An unboxing video is mandatory for all damage, wrong-item, or missing-item claims. Without a clear unboxing video showing the package and product from the time of opening, we may not be able to approve an exchange.

How to Request an Exchange

To request an exchange, contact us within 7 days of receiving your order:

Email: vastrabynehamonga@gmail.com
WhatsApp: 7991255595

Please include:

• Your order number
• Your name and contact details
• Photos/videos of the product
• The unboxing video
• A brief description of the issue

Please do not send any product back without contacting us and receiving confirmation from our team.

Damages and Issues

Please inspect your order immediately upon delivery.

If your product is damaged, defective, incorrect, or something is missing from your order, contact us as soon as possible and within 7 days of delivery so that we can evaluate the issue and provide an appropriate resolution.

We may request photographs, videos, packaging details, or other information to verify the issue.

Non-Returnable Items

We do not offer returns for change of mind, incorrect size selection, personal preference, or any reason other than an eligible product issue.

Our products are eligible for exchange only when there is:

• Damage or defect
• Wrong product received
• Missing product/item

Sale items and promotional items are also subject to the same exchange conditions.

Exchanges

We offer exchanges only for eligible damaged, defective, incorrect, or missing-product cases.

Once your claim is approved, we will provide instructions for returning the affected product.

Vastra By Neha Monga will bear the return shipping cost for approved exchange cases.

We do not charge a return or restocking fee.

Refunds

Although our standard policy is exchange only, if we approve a refund for an eligible issue, the refund will be processed to your original payment method.

Refunds will generally be processed within 7 working days after we receive and inspect the returned product.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled only if the product has not yet been shipped.

To request a cancellation, please contact us through WhatsApp at:

7991255595

Once an order has been shipped, it cannot be cancelled under our standard cancellation policy.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Vastra By Neha Monga
Business: G N Enterprises
Email: vastrabynehamonga@gmail.com
WhatsApp: 7991255595
Support Hours: Monday–Friday, 10:00 AM–5:00 PM

We are happy to help and will do our best to resolve eligible issues fairly and promptly.